Frequently Asked Questions
Everything you need to know about Pukas Surf Shop products, shipping, and surfboard care.
How long does it take to ship a custom surfboard?
Custom surfboards are handcrafted to your specifications. Production typically takes 4 to 6 weeks, followed by 3-5 business days for secure shipping depending on your location.
Do you offer international shipping for surfboards and gear?
Yes, we ship worldwide. We use specialized packaging and reinforced crates for surfboards to ensure they arrive in perfect condition. Shipping costs are calculated at checkout based on dimensions and destination.
What is your return policy for wetsuits and apparel?
We offer a 30-day return policy for all unworn apparel and wetsuits with original tags attached. Please note that for hygiene reasons, wetsuits must be returned in their original packaging and must not have been used in water.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases like custom boards, we also offer financing options through Klarna in select regions.
How do I know which surfboard volume is right for me?
Choosing the right volume depends on your weight, height, and skill level. You can consult our online Volume Calculator or contact our expert team via chat for a personalized recommendation.